Return policy

Full product refund* if returned at customer expense within 90 days of original purchase date.

Please include a note with original order number and return to:

• ANIMALBIOME
  2945 WEBSTER ST FLR 2
  OAKLAND, CA 94609
  

Refunds will be issued within 5 business days of receipt in our Oakland office. For credit card transactions, it may take up to 10 days for your bank to process the refund. 

*Limit one open product return per product type.

First Order Money-Back Guarantee

If you are not satisfied with your first Animal Biome order, you may qualify for our Money-Back Guarantee. For terms and additional information, click here. 

Reward points/credits expire 1 year after date earned. Points/credits associated with refunded orders will not be returned.